
| Q. | What is the maximum number of guests that a 1 Bedroom Apartment can sleep? |
| A. | Up to 4 guests allowed in our 1 Bedrooms using extra single and sofa bed. |
| Q. | What is the maximum number of guests that a 2 Bedroom Apartment can sleep? |
| A. | Up to 6 guests allowed in our 2 Bedroom Apartments using the sofa bed. |
| Q. | Do we have a pool onsite? |
| A. | No, unfortunately we don't have a gym onsite however Wesley College has a gym that guests can use for a small fee. |
| Q. | Do we have a gym onsite? |
| A. | No, unfortunately we don't have a gym onsite however Wesley College has a gym that guests can use for a small fee. |
| Q. | Do we have spa apartments? |
| A. | No, our apartments do not have spa's or bath's, they have showers only. |
| Q. | How often are our apartments serviced? |
| A. | Our apartments are serviced every 3rd day. |
| Q. | What facilities are in the apartments? |
| A. | All apartments are fully equipped with dishwasher, microwave, stove, washing machine and dryer and complimentary in-house movies. Wireless Internet is also available in our apartments. |
| Q. | What transport is available in to the City? |
| A. | There is a bus stop located just around the corner that takes you directly into the city otherwise you can catch the ferry from the South Perth Jetty which is a 5 minute walk from the apartments. |
| Q. | Is there parking available onsite and how much does it cost? |
| A. | There is free security parking available onsite. |
| Q. | Is there a Restaurant onsite? |
| A. | No, we do not have a Restaurant however just around the corner in Mends Street there is a café strip with a number of good Restaurants. |
| Q. | Where are we located? |
| A. | Waterside Apartments are approximately 10 minutes south from Perth City, just over the Narrows bridge. |
| Q. | Do you charge a booking fee? |
| A. | No |
| Q. | Can I only book the instant purchase via your website or can I book over the phone or in person? |
| A. | No |
| Q. | What method of payment do you require for Instant Purchase? |
| A. | Credit card only |
| Q. | Can I direct deposit the money into your bank account for an Instant Purchase rate? |
| A. | No, as the Instant Purchase rates must be paid at the time of booking. The booking can not be confirmed until payment is received and the rate may not be available once the EFT has been processed. |
| Q. | Can I come in and pay cash directly to your reception for an Instant Purchase rate? |
| A. | Cash bookings are subject to hotel management approval. If approved, the rate being offered at the time of enquiry may not be available at the time of payment. |
| Q. | I have booked an instant purchase rate but my plans have changed and I want to change the date, can I change my booking? |
| A. | No sorry, the instant purchase rate is non-refundable and non-changeable. You are welcome to make another booking at the best available rate. |
| Q. | I have booked an instant purchase rate but I would like to change room types, can I do this? |
| A. | As the instant purchase is non-changeable, the request for a different room type would result in a new booking and therefore a new payment. |
| Q. | I have booked an instant purchase rate and need to change the guest name. Is this possible? |
| A. | Yes |
| Q. | I have booked an instant purchase rate but my plans have changed and I need to cancel my booking, can I get a refund or use the value as credit towards a future booking? |
| A. | No sorry, the instant purchase rate is non-refundable and non-transferable (i.e. can not be held as credit for future booking). There are no further cancellation fees applicable. |
| Q. | I have made a booking and purchased a fully flexible rate and I need to change dates, will rate still be the same? |
| A. | The best rate of the day is subject to availability and therefore changes on a daily basis. It is possible that the original rate you booked may be available for your new dates however it is possible that it could change (increase or decrease). |
| Q. | Can I make changes to a fully flexible rate and are there any charges? |
| A. | Changes can be made at no cost to a fully flexible rate, up to 24 hours prior (2pm) to the date of arrival. Changes within 24 hours will be considered a cancellation and the first nights accommodation is payable. |
| Q. | Can I cancel a fully flexible rate and are there any charges? |
| A. | Yes and there are no charges if cancelled more than 24 hours (2pm) prior to arrival. If the cancellation is received within 24 hours prior to arrival the first nights accommodation is payable. |
For more information please contact us.

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